Relief agencies, companies and volunteers came together and built a global network of systems and people to coordinate emergency aid operations for the Haiti earthquake victims.
This piecing together of a jigsaw of different organizations and technologies with one common goal serves as a testament to what is possible using cloud computing and may serve as a template for disaster relief operations in the future.
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SMS and Radio
Whilst SMS is low tech in comparison to mobile services like 3G and Wi-Fi, it's simplicity is it's success. Repairing or erecting temporary cell towers is a far more efficient way to reach people than fixing wire-line infrastructure. As SMS is a basic feature supported by all handsets, it is widespread and popular in Haiti.
A short-code weather service (4636) was commandeered and setup on the Digicel and Comcel networks to serve as a gateway for anyone who could access a mobile phone. The work was done by people like Jean-Marc Castera, a Haitian network engineer for Digicel, and Nicolás di Tada who went station to station and made sure the message got out and was clear. The service was publicized via local radio stations and word of mouth.
The earthquake hit on Jan. 12, and the first emergency messages from Haitians were being received four days later on Jan. 16.
Translation and Classification
Messages received were forwarded onto a crowdsourced team who would translate the messages into English and then classify them. Other information such as addresses, mobile number and map coordinates were derived from the cell locations.
Once classified, messages and the accompanying information was forwarded on to a number of different agencies like the International Committee of the Red Cross and the United States Coast Guard.
Messages relating to lost or found people would be forwarded to people finder services. Mobile phone numbers were added to a distribution list to receive information bulletins via Thomson Reuters and InSTEDD.
The Big Picture
An open source piece of software called Ushahidi was repurposed to create a Web portal to visualize and collate this information for relief workers and the public.
Ushahidi, which means 'testimony' in Swahili, was originally developed to map reports of post-election violence in Kenya. Its ability to graphically display maps and "hotspots" was ideally suited for visualizing areas where relief was most needed.
The Future?
The earthquake disaster in Haiti happened less than a month ago and the emergency support service built has already served over 26,000 messages and played a vital role in coordinating the relief effort. You can imagine what an impact this service has to the people who need it most when you consider one such message:
"We need water, food and medications. We are about 950 people. Thank you Abner"
The world may just have had its first glimpse of a truly global disaster management system. We should marvel at the scale of problem it tackled and how quickly it was developed.
Given the frequency of natural disasters and the uncertainty around climate change the world has an opportunity to rollout a global 911 service that could benefit us all.
Image credit: visualpanic
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